Privacy Policy

1. Who we are

Village Bathrooms and Boilers, also trading as Village Bathrooms, is a bathroom showroom and bathroom project business based at:

For privacy questions or requests, contact us using:

• Telephone: 0161 973 7711
• Email: villagebathroomstimperley@yahoo.com

2. Personal information we collect

The information we collect depends on how you contact us and whether an enquiry develops into a customer project. It may include:

• Your name
• Email address
• Telephone number
• Project postcode, address or installation location
• The type of bathroom project you are considering
• Details contained in messages, emails or other correspondence
• Appointment, quotation and project information
• Records relating to products, fitting, payments or warranties
• Information you choose to provide during showroom visits or calls

Please avoid sending health information or other sensitive personal information through the website form unless it is genuinely necessary for us to understand an accessible-bathroom requirement.

3. How we collect personal information

We may collect information when you:

• Submit the website enquiry form
• Call or email the showroom
• Visit the showroom
• Request a consultation or quotation
• Purchase products or use our bathroom services
• Communicate with us during or after a project

We may also receive relevant project information from another person acting with your permission, such as a family member, representative, contractor or property owner.

4. How we use personal information

We may use personal information to:

• Respond to enquiries and requested contact
• Arrange showroom consultations or project discussions
• Understand bathroom design and accessibility requirements
• Prepare estimates, quotations and product information
• Order, supply and coordinate bathroom products
• Plan and manage installation work
• Communicate about appointments, deliveries and project progress
• Provide customer service and deal with questions or complaints
• Maintain accounting, warranty and business records
• Protect the website and enquiry form from spam or misuse
• Comply with legal, regulatory and insurance obligations
• Establish, exercise or defend legal claims where necessary

5. Lawful bases for processing

Depending on the circumstances, we rely on one or more of the following lawful bases:

Steps before a contract or performance of a contract

To respond to a request, prepare a quotation, supply products or provide agreed bathroom services.

Legitimate interests

To manage enquiries, communicate with customers, operate the business, maintain appropriate records and protect the website from misuse, where those interests are not overridden by your rights.

Legal obligation

To keep records or provide information where required by tax, accounting, consumer, regulatory or other applicable law.

Consent

Where we specifically ask for consent. You may withdraw consent at any time, although this does not affect processing already carried out lawfully.

6. Website contact form

The website enquiry form sends the information you enter to Village Bathrooms through the website hosting and email systems. The current form asks for:

• Name
• Email address
• Optional telephone number
• Optional project postcode
• Project type
• Project message
• Confirmation that you have read the privacy information

The form uses technical anti-spam measures, including a hidden honeypot field, submission timing checks and a short session-based rate limit. These controls are used to protect the form and do not create a customer marketing profile.

The website does not currently invite file uploads. Do not send confidential documents or unnecessary sensitive information through the message field.

7. Who we share information with

We do not sell personal information. We may share limited information where reasonably necessary with:

• Website hosting, domain and technical service providers
• Email and communications providers
• Bathroom product manufacturers, distributors or suppliers
• Installers, tradespeople or contractors involved in a project
• Accountants, insurers, legal advisers or other professional advisers
• Payment, banking or accounting service providers
• Public authorities, regulators or law-enforcement bodies where required
• A prospective buyer or successor if the business is reorganised or transferred

We aim to share only the information needed for the relevant purpose. Service providers may process information on our behalf or under their own legal responsibilities, depending on the service they provide.

8. International transfers

Some technology, hosting or email providers may store or process information outside the United Kingdom. Where this occurs, the relevant provider is responsible for using an appropriate legal transfer mechanism and safeguards where required.

You may contact us for more information about the providers used for your enquiry and any relevant transfer safeguards.

9. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including:

• Responding to and following up an enquiry
• Managing a quotation or bathroom project
• Providing aftercare or dealing with warranty matters
• Maintaining accounting, tax, insurance and business records
• Handling complaints or potential legal claims

Retention periods vary according to the type of information and whether the enquiry becomes a customer project. Information that is no longer needed should be deleted, anonymised or securely disposed of.

10. Security

We take reasonable technical and organisational steps to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure.

No website or email system can be guaranteed to be completely secure. Please contact us by telephone before sending information that is particularly confidential or sensitive.

11. Cookies and website technology

The website may use strictly necessary technology to provide core functions, protect the contact form and maintain a short server-side session. Strictly necessary technology does not require consent where it is essential to provide the requested service.

If analytics, advertising or other non-essential cookies are introduced, the website should provide appropriate information and request consent before those technologies are activated where required.

More information is available in the Cookie Policy.

12. Your data-protection rights

Depending on the circumstances and applicable law, you may have the right to:

• Ask for access to your personal information
• Ask us to correct inaccurate or incomplete information
• Ask us to delete information in certain circumstances
• Ask us to restrict processing in certain circumstances
• Object to processing based on legitimate interests
• Receive certain information in a portable format
• Withdraw consent where processing relies on consent
• Complain to the relevant data-protection regulator

These rights are not absolute and may be subject to legal exceptions. We may need to confirm your identity before responding to a request.

To make a request, email villagebathroomstimperley@yahoo.com or write to the showroom address shown above.

13. Questions and complaints

Please contact Village Bathrooms first if you have a question or concern about how your personal information has been handled. We will try to resolve the matter.

You also have the right to complain to the UK Information Commissioner’s Office. Current contact and complaint information is available through the Information Commissioner’s Office.

14. Changes to this policy

We may update this Privacy Policy when the website, enquiry process, service providers or legal requirements change. The latest version will be published on this page with an updated revision date.